CHICAGO and ATLANTA, June 27, 2017 /PRNewswire/ --Any business process is only as strong as the weakest link – and candidate experience is no different. A new CareerBuilder study outlines the complex perceptions, attitudes and behaviors of both candidates and hiring managers to better help employers identify and address where they fall short in their current process, which may be putting them a step behind competitors.
CareerBuilder's 2017 Candidate Experience study, conducted by Inavero between March 7, 2017 and March 14, 2017, included 4,512 workers ages 18 and over, and 1,500 hiring decision makers. View full results and the executive summaryhere.
(PRNewsfoto/CareerBuilder)... "A positive candidate experience is a competitive advantage in a job market where candidates have flexibility in their job selection," said Rosemary Haefner, chief human resources officer at CareerBuilder. "To remain competitive and create a candidate experience that attracts, secures and retains today's top talent, you need to determine how your current hiring methods measure up to what candidates are looking for."
Exclusive research and insights from CareerBuilder's 2017 Candidate Experience Study show what peers and competitors have identified as shortcomings in their process, illustrate the role for technology to help improve the process and provide tips to make things easier for employers and prospective employees. Here are some aspects employers are struggling with:
Not having a quick apply process for every device: The application process itself can contribute to a negative experience for modern candidates as "applications taking too long" (28 percent), "having to customize documents for every job" (34 percent) and "uploading a resume into a system but still having to manually fill out fields" (29 percent) are reiterated as frustrating aspects of the process by a considerable amount of candidates. Not preparing hiring managers: On average, only 2 out of 5 hiring managers are prepped by recruiters or talent acquisition specialists. Of those who do, only 2 out of 5 prep hiring managers specifically on the topic of candidate experience. This means only 16 percent of hiring managers overall are prepped by specialists to help manage the candidate's experience.
Not having an effective career site: An employer's career site is important for getting key information, according to 89 percent of job seekers. But a quarter of employers (24 percent) say their company career site doesn't accurately portray what it's like to work for their organization, and only 45 percent of candidates say they can typically tell what it would be like to work for a company based on their career site. FULL RELEASE