Global HR Research, the home of Clairiti and a leading provider of award-winning background screening technology, data, and business analytics announces the release of a critical industry research study curated and managed by HRO Today, a trusted leader in examining the HR industry’s overall satisfaction with background screening services.
The newly released research revealed dramatic shifts in HR’s service and technological support needs, which appear to be driven by recent legislative changes in illegal drug laws, a hot economy and global proliferation of the internet with all of its vulnerabilities. From a service perspective the survey showed a striking swap in rankings between I9 Verifications (a 2nd rank priority in 2017) with Drug Testing. The tight labor market most likely contributed to an expanded definition of speed and responsiveness which now includes real-time screening updates when logging into a provider’s system as the most critical functional capability, in conjunction with increased pressure for quicker turn-around times in services (92% of respondents expect results in less than 4 days), displacing compliance standards which dropped to a surprising 5th place ranking. Finally, over 70% of respondents indicated Data Protection & Security with PII was nearly as important as the real-time updates, a stark reminder of how the protection of customer/applicant level data is not only an HR priority, but it’s a companywide priority. FULL ARTICLE